I had the most infuriating customer today.
It was nearing closing time, and I’m helping out a woman down in our beading section, when a different woman interrupts, and demands that I help her. I apologize to the first customer, and ask this other lady what she’s after.
She shows me a necklace, that she wants to replace the thread and clasps on.
After 25 minutes or so with this customer, I have achieved the following;
- Found all the basic jewellery findings she could ever need to make a necklace
- Shown her different options to do the exact same thing
- Found her a beading needle thin enough to fit through her tiny seed beeds
- Shown her containers to store everything in
- Tidied up after her, as she continuously put things she didn’t want, back on the OBVIOUSLY wrong hook
Not an easy customer, but something we get on a regular basis so I’m pretty used to it. The worst thing was when she grabbed an $8 spool of beading thread off the shelf.
“Will this do what I want it to do?”
“Yes, Ma’am, that will be perfect. It’s pretty strong, too.”
“How strong?”
“Well, we’ve never ever had a customer return it.”
She finds the end of the thread and unrolls it a little bit, before sticking it in her mouth and biting it, and pulling it really hard so it snaps; leaving the roll about half a metre short.
I stare at her, slightly shocked. She laughs at me, and then grabs a $4 roll of gold wire.
“I want this instead, but in silver.”
“Uh… well the silver is right next to it but you’ll have to-”
“Okay good.”
She grabs the roll of silver wire, while I am still completely flabbergasted.
“I want thinner silver,” she says as she puts the gold wire back on a hook that has stick on gems on it.
I grab the gold wire, and put it on the correct hook, and point out the thinner silver. She grabs that, and sticks the thicker silver on the same hook as the gems.
Again, I grab the wire, and put it on the correct hook.
That’s when she puts the original $8 spool of bead thread on the gem hook, by which stage my shock has worn off, and I interject.
“No, Ma’am, you’ll have to buy that thread.”
“I told you, I want this wire.”
“Well you’re welcome to buy the wire, but you still need to buy the thread.”
“No, I do not. I only want the wire.”
“We cannot sell that thread to a customer. You put it in your mouth, and broke it.”
“It did not break off.”
“I was standing right here the whole time.”
“Did you see anything break off and float to the ground?”
“No, but I clearly saw you pull it so hard, while it was in your mouth, and it broke.”
“So it’s not very strong then, is it.”
“It’s BEADING thread. It’s used for necklaces and bracelets. Most people don’t stick the thread in their mouths, between their teeth, and pull it really hard for fun.”
“I’m not buying it.”
“You have to. We can’t resell it, and you damaged it.”
She argued with me for another 10 minutes, before she dumped everything on the counter. One of my workmates served her for me, cause she could tell I was frustrated, but I wasn’t gonna cave. She was going to freaking pay for that thread.
My workmate scanned everything in for her, and then the lady decided that it was all too expensive, and put EVERYTHING that I had helped her find to the side, and said she didn’t want it, including the bead thread. THE NERVE. She had thought I wasn’t watching, but I jumped in and told her that she -had- to pay for the thread. She could leave everything else if she wanted, but she had to get the thread.
She started muttering under her breath after that, but paid nevertheless. My workmate wrote on the till docket that there were no refunds or exchanges for the thread. The lady stalked off. I’ll probably never see her again, but it’s entirely possible that she’ll place a complaint about me with our head office.
WHAT THE FUCK EVER. SHOULDN’T STICK THINGS IN YOUR MOUTH THAT DON’T BELONG TO YOU.
Oh. Ew. Husband.